Slack: Routine model response failures

Incident Report for OpenTag

Resolved

An OpenTag routine in Slack failed after the model returned unusable responses and automatic retries were exhausted. Slack successfully delivered the error reply. This was an OpenTag routine execution issue, not a confirmed Slack-wide outage.

Later checks showed recovery by 2026-10-15 02:55 UTC. This does not confirm that every affected operation was retried successfully.
Posted Oct 15, 2026 - 02:57 UTC

Update

An OpenTag routine in Slack failed after the model returned unusable responses and automatic retries were exhausted. Slack successfully delivered the error reply. This was an OpenTag routine execution issue, not a confirmed Slack-wide outage.

Earlier failures were observed. We do not yet have enough successful checks on the affected operations to confirm recovery. The retained status does not establish continuous failure.

Last customer failure observed: 2026-10-15 02:35:43 UTC. Last checked: 2026-10-15 02:46:04 UTC. Observation times alone do not establish recovery.
Posted Oct 15, 2026 - 02:47 UTC

Investigating

An OpenTag routine in Slack failed after the model returned unusable responses and automatic retries were exhausted. Slack successfully delivered the error reply. This was an OpenTag routine execution issue, not a confirmed Slack-wide outage.

Some Slack replies, agent requests or routines are failing to complete.
Posted Oct 15, 2026 - 02:42 UTC
This incident affected: Slack.